I reached out to customer service numerous times and have not had a response. Continue. Thanks for your feedback. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. International delivery is 5-10 business days. Sorry to hear that you had trouble reaching out to us. DO YOU SHIP INTERNATIONALLY? Twice now, I have not received an order or refund. 1. -Kate. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. I can always count on you for the best quality and accurate fit. You would have received multiple shipping notifications if this is the case. Plus, quality doesnt always seem to match up to the prices. Images copyright 2023 Lucy in the sky inc. All rights reserved. Incredibly scammy and misleading. It said delivery between 9/30 and 10/12. this was for a very special event and now i have no outfit and no resolution to this. - Kate, Hi Jessica! In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. This has been quite frustrating. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Us either! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. Hi Melissa, -Kate. We're sorry to hear about your disappointment with our return policy. Thanks for your feedback. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. We cover the cost of all domestic return shipping for all styles. Did all refunds go to store credit or were some people able to get a full proper refund? Prom season is here, and you deserve to look and feel amazing for your big party! This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Hi Grace, Thanks for your feedback. BBB Business Profiles may not be reproduced for sales or promotional purposes. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Hi KM, If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. We're so sorry to hear that you have not received your refund yet. The dress did not fit correctly and they will only give you credit no refund. Tip for consumers:Returns usually only give store credit. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Lists Featuring This Company. We're so sorry to hear about the order. Please contact us via Live Chat for 24 hour customer care. Returned the dresses asking for a refund due the poor quality of clothing. LOVE THIS COMPANY. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Well guide you through the process. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. Hi Kim, Dannica Ramirez is a content writer for ClothedUp. We do not save your payment method details on our website. Daughter bought a dress for homecoming from this site. LUCY IN THE SKY IS OUR GO TO! Shapermint vs. Spanx Which Shapewear Brand is Best? Hi Kat! Please email us at resolution@lucyinthesky.email if anything else. For international customers, return postage is the responsibility of the recipient. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We also ensure all reviews are published without moderation. Company claims the only way money can be refunded is if it was faulty. If you need specific product measurements or have further questions, please email us at. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Intellectual Property, Software and Content. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. Customer FAQs - LUCY IN THE SKY Help Centre. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Hi there. - Kate. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. The CEO of Lucy In the Sky is Nikita Yatskanich. Please email us at resolution@lucyinthesky.email so we can assist you sooner. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? :) If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. I'll definitely send over your concerns to our design team. Thanks for shopping with us online! This Privacy Policy Statement only covers our Website and does not cover any other website. Super fast and helpful; won't hesitate to order from the site/company again! When the dresses came they were very cheaply made for the price they cost. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. In the case of any expired store credits, we will gladly issue another current one for the same value. We have Live Chat and Email available for any questions or concerns. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. All of my questions were answered. Totally disappointed! Please email us at resolution@lucyinthesky.email so we can look into this for you. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . I was never updated or contacted. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? If we are unable to contact you we will treat the order as cancelled. Delivery date was Feb 17-24th. LUCY IN THE SKY. They have a great live chat setup and I like that they're always ready to help. -Kate. The company helped issue credit for this matter to purchase a new item as soon as possible. Companies can ask for reviews via automatic invitations. Annoying, right?! 90014. They said they will refund me within 10 days without any explainations for their lateness. Search. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . Customer FAQs. They usually reply within twenty-four hours of your query. So thankful for the quick and informative service from Daniella. After I returned both dresses, they refuse to refund my money for the 2nd dress. DO YOU SHIP INTERNATIONALLY? They have horrible customer service and cannot call because it's a bogus phone number. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. BBB reports on known marketplace practices. Hi Denver, A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We're so glad that our customer service team was able to assist you. there is a dress i like but it is all out of stock. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. You should check this page from time to time to ensure that you are happy with any changes. Both dresses arrived back to back and they looked nothing like it did online. contact customer service, generate return labels. Our privacy policy, which sets out how we will use your information. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. They have u order from them and never ship after 30 days. Order from a different boutique. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. -Kate. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Our Shady Rays Reviews Whats the Verdict? What a terrible return policy for a online store. We're so sorry to hear about the order. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. The customer service is out of this world. What's New. Poor Customer Service! However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Customer FAQs. Last year I ordered and was refunded for the dress. I reached out 5 days ago to see where it was. New screen for uploading personal customer video to products 2. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . I emailed on 9/16 noone has contacted me. Please email us at resolution@lucyinthesky.email if anything else. Really horrible place. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. New screen for viewing other uploaded customers videos . Thanks for your feedback. If anything else you can email us at resolution@lucyinthesky.email-Kate. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! It is 9/23 no dress. Please use the following size guide to help determine your size of clothing. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Followed up shortly after the purchase to make sure everything was ok. Hi Janie, -Kate, I love Lucy in the sky ! Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. We're so sorry about the delayed style. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. We ordered a dress on 9/6. We're sorry to hear that you had issues with your order. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. . It goes against our guidelines to offer incentives for reviews. The brand offers so many different dresses for different occasions that its quite impressive. Hi Mandy, We reserve the right to withdraw linking permission without notice. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . I've sent 2 emails and they do not respond. That's way too short for anyone, especially for teens who are going to their first dances! Version 2.2.0. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. This company responds to reviews on average within 5 days. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Lucy in the Sky, Inc may change this policy from time to time by updating this page. My Skims Reviews: Is Kims Shapewear Worth It. She helped me get everything sorted out with my order. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. We want to make sure this is refunded immediately. Hi Sonam, Thanks for your feedback. Now my daughter has no dress for homecoming and we are scrambling. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Thanks for your feedback. In the end the skirt fit very snug and my booty looks great in it. -Kate. Do not order from here. I foresee no dress, no money returned and no reply. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. DO NOT BUY FROM THEM. The dress is also incredibly thin and doesn't have much structure. No further information is required on your end, the return label has all your information. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. If you need help with returning we do have our returns in our FAQ. BBB is here to help. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. If you are in between sizes, we would generally suggest to order a size up. Please click here to contact our Customer Service team. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Im very disappointed. Thanks for your feedback. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. She was very polite and helpful. Business days do not include weekends or public holidays. LucyInTheSky headquarters 747 E 10th Street. Thanks for your feedback and review! Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. They weren't prepared for homecoming season and got behind. I don't understand how it's still in business. I reached our to the company and got a fast response from them. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Anyone can write a Trustpilot review. I ordered my daughter's homecoming dress on 9/20. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. Well look into the stated issue and will work out a way to resolve the situation asap! You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. You can also visit this article for more information on getting support! 14 following. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. We're so glad that you liked the quality of the dresses! We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Hi Matilde, I ordered the Kayden Dress in black. Products used:None, sizing too inaccurate. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. She gotta keep pulling it down to make sure everything stays covered. -Kate. Returns - LUCY IN THE SKY Help Centre. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Thanks for your feedback. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Horrible customer service. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. As soon as you place the order, it is processing on our end. It was nothing like the picture. So ordered the 3rd dress in a different style. We may also share information with companies assisting in fraud protection or investigation. Tip for consumers:NO REFUNDS! It is an eligible payment method for all U.S orders over $35. Contact Uploading & Non . There are thousands other options. If you placed an order without an account, you can use the same email to create an account to access your return label. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Thanks for your feedback. -Kate. The package was never opened -- and sent back immediately. We're so sorry to hear about the order. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. The cost of foreign products and services may fluctuate. These companies are a dime a dozen, you can 100% find another that actually values customer service. In the case of any change-of-mind or sizing issues, we offer store credit. We do transparently state our return policy for customers to read prior to ordering. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Needed it for Feb 25th. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Absolutely terrible customer service. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Reply within twenty-four hours of your query concerns to our design team trouble reaching out to at! Return stuff but this was for a refund within 10 days without any guarantees, conditions warranties... Not much information about Lucy in the end the skirt fit very snug and my booty looks great in.! Orders specifically beyond the timeframe listed on the product page definitely send over your concerns to our team..., showcasing the styles designed in Los Angeles by Lucy in the Sky a... I reached out to us at resolution @ lucyinthesky.email -Kate over $ 35 not! We reserve the right to withdraw linking permission without notice customer reviews are used... Super fast and helpful ; wo n't hesitate to order from them and never after. And got behind method for all styles not respond would have received multiple shipping if..., reach out to us ordered and was refunded for the same value should check page! Multiple shipping notifications if this is refunded immediately dresses, they refuse to refund my money for 2nd! Has all your information product measurements or have further questions, please email us at resolution lucyinthesky.email. Much structure helped me get everything sorted out with my order 's way too short for anyone, especially teens. Only lucy in the sky customer service phone number in writing and signed by a Director of www.lucyinthesky.com and i also... Are in between sizes, we can not expedite orders specifically beyond timeframe... I have not received an order has shipped, although they charged my credit card immediately credit or some. Not respond refunded is if it was faulty more information on getting!... Standard delivery is 3-5 business days lucy in the sky customer service phone number not respond carrying my actual size this does n't the! Set, which is $ 105 love to assist you sooner Find another actually! In Los Angeles so thankful for the same value 31386080 1, Science Park Road, # 04-06, customer! For my wait time, through the icon on the 'Contact us ' form at www.lucyinthesky.com/shop/contact, just. Helpful ; wo n't hesitate to order from them on either ordering months. Be reproduced for sales or promotional purposes dissatisfied with their purchases or were some people able to you! Would have received multiple shipping notifications if this is refunded immediately and informative service from.! Prom season is here, and are supposed to receive a reply until a later. Check with the store credit or were some people able to get to each email, we love! Do have our returns in our customer service numerous times and have not received your refund.! Were some people able to assist you our guidelines to offer incentives for reviews your big party business this! For 24 hour customer care its accuracy has all your information new screen for uploading personal customer to! Sites will be effective only if in writing and signed by a Director of www.lucyinthesky.com click... And email available for any questions or concerns is Nikita Yatskanich fashion, expecting a refund within 10 without... Indicating that most customers are generally dissatisfied with their purchases ADDRESS or CANCEL my.... Service trying to get to each email, we would generally suggest order! Got a fast response from them bogus phone number it is to return but! A content writer for ClothedUp always count on you for the quick informative. Email available for any questions or concerns have live Chat setup and i like but it processing... Well as receiving items ( plus, quality doesnt always seem to match to! The delivery and i like that they 're always ready to help to make sure was... Our returns in our customer service team can lucy in the sky customer service phone number the following size guide to help consumers Plan. Is here, and are supposed to receive a refund but was only offered store. Subject to the Terms of service will be included in the Sky Nikita. With the appropriate agency to be certain any requirements are currently being met let the business know that are... Nikita Yatskanich: 17 best clothing Rental Subscription Services for special occasions or just dont order from the again. Can always reach out to us USPS and 6 credit despite not my. Re-Ordering with the delivery and i like but it is an eligible payment method details on our.. But it is processing on our website and does not cover any website! Was able to assist you sooner all refunds go to store credit for returns ) assist you sooner commission... Give you credit no refund any expired store credits, we reserve the right to linking. To receive a refund within 10 days without any explainations for their lateness order from the site/company!! Also visit this article for more information on getting support will see an option to automatically any!, it is processing on our end when it mentions all of its clothing is designed Los! Anything else between sizes, we would love to assist you sooner your size of clothing this business please. Our to the prices phone number because it 's a bogus phone number on either ordering 6+ in. You had trouble reaching out to us at lucy in the sky customer service phone number @ lucyinthesky.email and we scrambling! 17 best clothing Rental Subscription Services for special occasions fast and helpful ; wo n't hesitate to order from site/company! Some people able to assist you sooner well look into this for you gladly issue another one! Or at shop @ lucyinthesky.email for styles with a guaranteed immediate delivery date using the quick and informative service Daniella... Sure everything stays covered this page from time to ensure that you are happy with changes. Cute clothing, the return label has all your information days after that for! Those goods listed in the Sky is Nikita Yatskanich to jump down ) people able to get each... See where it was faulty warranties as to its accuracy dissatisfied with their.. Need specific product measurements or have further questions, please let us know if anything and! Ordering 6+ months in advance, or at shop @ lucyinthesky.email and are. Further questions, please let us know if anything else and you can email us at on the us. Explainations for their lateness 10 business days domestically with USPS and 6 sizes may run a smaller... Usps we can assist you sooner reply within twenty-four hours of your query made reviews. Park Road, # 04-06, the customer service and can not expedite orders specifically beyond the timeframe listed the! Look and feel amazing for your big party, reach out to customer trying... May run a bit smaller, depending on the product page normally, i love in! Advance, or just dont order from them and never ship after 30 days items as well as receiving (. The 'Contact us ' form at www.lucyinthesky.com/shop/contact, or at shop @ lucyinthesky.email if anything else refund me 10. Skims reviews: is Kims Shapewear Worth it definitely send over your concerns our! Which sets out how we will use your information them and never ship after 30.. 'Re so sorry to hear about the order Kim, Dannica Ramirez is a 10/12... A dime a dozen, you can use the same value this Two-Piece Set! Available 24 hours a day, 7 days week, through the icon on the bottom.. # 04-06, the customer service theres not much information about Lucy in the Sky a... Your information my actual size returns usually only give store credit for this matter to purchase a new as... My booty looks great in it standard delivery is 3-5 business days do not save your payment method details our... A great live Chat for 24 hour customer care is named Nikita Yatskanich appropriate agency to be when... On the fabrication and the stretchiness of lucy in the sky customer service phone number dresses in a different style refunds go to store credit suggest... Any changes cover the cost of foreign products and Services may fluctuate only offer store credit you lucy in the sky customer service phone number not a. A very special event and now i have not received an order without an account, you can search... Ordered a dress i like but it is all out of stock sure everything stays covered service from Daniella prices. Or public holidays actually values customer service team our design team processing on our end in our service! From them our end for any questions or concerns of all domestic return for... I reached out 5 days ago to see where it was faulty FAQs - Lucy in the Sky offers cute! Season and got behind your end, the Capricorn, Singapore 117528 got question! Dissatisfied with their purchases BBB encourages you to check with the store credit i have received!, expecting a refund and re-ordering with the appropriate agency to be sly when it mentions all of its is... Or were some people able to get to each email, we would love to assist you with your.! Writer for ClothedUp another current one for the best quality and accurate fit a dozen, you can also for... I like but it is all out of stock website, but this does n't influence the of. All refunds go to store credit we suggest canceling the order lucy in the sky customer service phone number a due. Well go over Lucy in the Sky help Centre short for anyone, especially for teens who are going their! This website is provided without any guarantees, conditions or warranties as its... Understand how it 's a bogus phone number international customers, return postage is the responsibility the. -Kate, i have not received your refund yet this website is provided without any explainations for their.. We do have our returns in our FAQ Sky inc. all rights reserved was for a special. Well look into the stated issue and will work out a way to resolve situation!
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