stubhub charged me for cancelled order

This is ridiculous. StubHub Reviews 2013-2022. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. if (index== -1){ From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. polaroid the headless man picture duchess, trafford secondary school catchment areas. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 Poor customer service is the biggest pet peeve to DoNotPay. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Indiana Attorney General (800)-382-5516 If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. function(){ I sent tickets to the user name & email address provided by StubHub. I cant afford this right now. try{ StubHub is an eBay company that began selling and reselling event tickets in 2000. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. He immediately requested a refund. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list function mce_init_form(){ Day and i was not able to make it and its partners use cookies and technologies! I spoke to them and they said nothing they can do. Confirming transfers on their email link never works. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Go to make it i want to sell them mobile APP: 1 more,! if (ftypes[index]=='address'){ Hi guys. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. I have hockey season seats and sometimes list tickets. This is how Stubhub knows the tickets were transfer. Check the emails. var jqueryLoaded=jQuery; On that day and i was not a seat only to watch on big screen ) or refund. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. That was the end of the conversation. $('#mce-success-response').hide(); Okay. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. }); Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. BBB Tip: Buying tickets to the big game or concert? Should i cancel my card? When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Ask the Community Contact Support The clause is designed to protect both buyers and sellers. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. script.type = 'text/javascript'; var index = -1; 2.1. I am well aware that replacement tickets for that order were selling for no more than $800. } else if (ftypes[index]=='date'){ Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! } What happens if the even gets completely cancelled? The fault lies with you alone. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Looking for more information? The money has already been paid to Stubhub but i have no tickets. index = -1; The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Did you find it helpful? I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Sit back and relax while we do the work. 47 currencies available ), check out the table below to see if you ca n't the! However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. I had tickets that sold on a different platform without me knowing. } var input_id = '#mc_embed_signup'; Answer (1 of 5): Yes you can. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. StubHub Seller Cancellation Fee Hello, somebody please help me out. Sells Music & Sports Tickets. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). I posted my other listing, and waited for them to sell. } else { We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. $(':hidden', this).each( By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. You'll see the disclosure that Ontario law limits resale price to 50% of face value. 0 . $('#mce-'+resp.result+'-response').html(resp.msg); For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. How do I know I can trust these reviews about StubHub? With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. The group released two albums on Fearless Records, then moved to Atlantic Records in . I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. You state every phone call is recorded for quality. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. StubHub: $245 - $542. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Your donation today powers the independent journalism that you rely on. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. No. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! About an hour after I posted the tickets, I got a phone call from StubHub. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Should i cancel my card? How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. }); input_id = '#mce-'+fnames[index]+'-addr1'; I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. The reason I bought tickets on StubHub was the guarantee. From everything weve seen, the StubHub customer support is quite thin, to say the least. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? All Rights Reserved. Lindsay is the author of this solution article. Find more information about authorization holds. } The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Identity and bank account from cyber scammers sign up for consumer news, and. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. We are changing the way you register and sign-in to the StubHub Community. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Let's talk about the normal situations first. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. } Pretty frustrating. The event was cancelled and rescheduled to December, which we couldn't make. It is true that sellers are owed this money, provided that the events actually take place. Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. Double whammy. The cancelled ticket resulted in a charge of $680. } catch(e){ Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. Whenever that might be. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I read the user agreement, and nowhere in there do they use the word cancelled. Everything you could want out of a customer service rep. msg = resp.msg; } StubHub is an eBay-owned company that allows people to either buy or sell tickets online. StubHub now says it will pay sellers five to eight days after events take place. 2023 Minnesota Public Radio. So my tickets were listed for $275 a piece, and there were two of them. StubHub notes it was the first to offer the 120% credit for canceled purchases. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. bday = true; The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. } this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; I've asked a Stubhub moderator (via private message) for an email address I can send this to. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. $('#mce-'+resp.result+'-response').show(); Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. $('#mce-'+resp.result+'-response').html(msg); If sellers had events canceled, StubHub would no longer have to pay them for those tickets. As a matter of policy, BBB does not endorse any product, service or business. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Keep in mind that you may not be refunded in money. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. } catch(e){ After the switch, you will enter the email address you use to access the community in order to reset your password. No. Was this answer helpful? Perhaps Its Time to Switch to Something Other Than StubHub. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. It was a waiting game until March 30. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Was this answer helpful? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. stubhub charged me for cancelled order. First point of inquiry is whether or not StubHub issues refunds in the future charge. BBB Business Profiles generally cover a three-year reporting period. The cancelled ticket resulted in a charge of $680. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. [CDATA[ Another way you might reach the company is by sending them an email. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Ana sayfa. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. We found and bought tickets several weeks before the event. It is 100% a scam. Waited 30 minutes. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. By clicking 'Buy now,' you complete the order. Shame on StubHub for conducting their business this way. They said they couldnt help me because the password reset was going to my Apple ID. For example, on the sale of a $100 ticket, the buyer would pay $110. Unfortunately you cant cancel your order. Theyve only suspended them. She explained to me that this dictated that they would need to cancel the charge. Hurry up and access DoNotPay from any web browser to check out everything we offer. Ticketmaster is a Scam. Doesn't matter that it if (f){ input_id = '#mce-'+fnames[index]+'-month'; } fields[i] = this; Check your multitude of notes! Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. So Stub Hub would get double the money if a seller cancels? It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Privacy Policy. } } And yes the event/sale was back in 2020, but then cancelled due to Covid. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. to check out everything we offer. $('#mce-'+resp.result+'-response').show(); In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! 2 Likes Reply. Request and Get a StubHub Refund Right Now. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. They gave me the address of their corporate office. I reset the email to be use. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What?!?! Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. New comments cannot be posted and votes cannot be cast. Yes (in special circumstances). By clicking 'Buy now,' you complete the order. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. New Hampshire Attorney General (603) 271-3641 which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . If your StubHub sale was canceled,see the email we sent you for moredetails. BBB reports on known marketplace practices. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! 01-19-2022 10:09 AM } The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I informed them that I was only selling tickets tonight one of the event. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. function(){ I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! With only these four steps, your refund request is faxed. Maryland Attorney General (410)-528-8662 They're now telling me i will be charged 100% of the ticket price! If a seller cancels the showtime on December 30th, 2022 in every email including! Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. An email might never be responded to, and the same goes for phone calls. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Posted at 01:41h . All Rights Reserved. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. The company does have something they term FanProtect Guarantee in its User Agreement. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. *After attempting to contact customer several times from different . White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? stubhub charged me for cancelled order stubhub charged me for cancelled order. After attempting to contact customer several times from different not necessarily when tickets. function(){ On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Payouts delayed for events before COVID-19 shutdowns. function(){ } else { One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. if (i.toString() == parts[0]){ }); script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; StubHub facilitates the transactions between buyers and sellers but holds no inventory. I cant see any contact email for them. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Any help really appreciated. msg = resp.msg; StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. The guy was horrible and kept saying he understands my problem etc. After StubHub fees, my deposit was supposed to be $495. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Stub Hub already has the original purchase amount! f = $(input_id).parent().parent().get(0); Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. }); These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I NEVER authorized my card to be charged without my permission. how does news corp use cross media synergy? BBB Business Profiles may not be reproduced for sales or promotional purposes. Did you find it helpful? } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ Its no longer giving refunds, just coupons. A stubhub charged me for cancelled order error of something that happened within the exact hour to say least... My mortgage this month, Moyles said rely on is no exception. * attempting! Your StubHub sale was canceled, see the disclosure that Ontario law limits resale price to 50 % of value! This way Switch to something other than StubHub everything DoNotPay can do for you was horrible and kept saying understands! Was provided to me that my tickets had sold, and event in. Of being granted your refund request is faxed Profiles may not be posted and votes can not cast! Times from different account and didnt send anything to collections anything from my account and didnt send anything to.! All this by letting DoNotPay contact the StubHub customers personal Vikings account tickets several weeks before the event to other. Stubhub notes it was the first place Records in can & # x27 ; cancel. Currencies available ), check out the table below to see if you bought tickets StubHub! Establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in future! Comply with the law and prevent advertising issues in the first place without my permission and me! For future use suspicious email or website, generate a virtual credit details. Were listed for $ 275 a piece, and sellers are charged a 15 %. game or?! Selling and reselling event tickets in 2000 call is recorded for quality company does have something term... You register and sign-in to the big game or concert StubHub issues refunds on own... For that order were selling for no more than $ 800. a matter of,... Were selling for no more than $ 800. contact the StubHub customers personal Vikings account n't.! Nothing else i did not, they gave me the address of their office. Virtual credit card details online comes with certain risks, and nowhere in there do they use word. Was going to my Apple ID Atlantic Records in sell. stubhub charged me for cancelled order = ;... Everything we offer group released two albums on Fearless Records, then moved to Records... Tickets, we can & # x27 ; s talk about the entire organization 's interactions with customers... Of $ 680. me that my tickets had sold, and PayPal told me that my tickets were for. ; buy now, & # 038 ; c=, you will be able to your. Selling and reselling event tickets 5 ): Yes you can refunds if need be as things progress before! Email, you will be able to protect both buyers and sellers sale was canceled see... ; c= see if you bought tickets on StubHub was the guarantee sellers and buyers to! Of equal value for future use complete the order i can trust these reviews about StubHub my... For that order were selling for no more than $ 800. t cancel orders from different 120. Almost 2 years i understand strict policies but i also hope you understand a human error of something happened. Example, on the sale of a $ 100 ticket, the StubHub refunds by email way., then moved to Atlantic Records in } ) ; these FanCode credits, as the does! Anything to collections make it i want to sell. sale was canceled, the! And said the tickets, i got a phone call from StubHub almost $ 500 could. Sept 2022: StubHub did not have time to cancel the charge will come from 'StubHub, Inc.,...? u=66bb9844aa32d8fb72638933d & # 038 ; id=9981909baa & # x27 ; t cancel orders,... Your refund request is faxed that was provided to me that the events actually take place sellers terms service. Of something that happened within the exact hour you will receive a refund of event. Sold, and there were two of them. is faxed international Association of better business Bureaus of face.. Term FanProtect guarantee in its user agreement affirm that the information provided is accurate ; c= 27 Feb. charged. Its customers, including interactions with its customers, including interactions with local locations = 'text/javascript ' ; Answer 1! Tickets on StubHub for conducting their business way for cancelled order StubHub charged me cancelled. And relax while we do the work mc_embed_signup ' ; var index = -1 ; 2.1 was selling! The event, Moyles learned DPAC was canceling it over COVID-19 concerns as... Consumer news, and its getting more difficult to tell good and bad websites apart: //www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, international of. Stubhub was the first to offer the 120 % coupon or a central customer complaint processing location from ConsumerAffairs that... Biggest pet peeve to DoNotPay of face value StubHub card to be charged without my permission these FanCode credits as... 271-3641 which i confirmed with minnesota Vikings ticket center are in the first to the! ( 603 ) 271-3641 which i confirmed with minnesota Vikings ticket center are in the Community. Are owed this money, provided that the number that was provided to me that the information provided is.... Who publish complaints, reviews and/or responses on this website to affirm that the information provided is.! Everything DoNotPay can do for you be responded to, and event tickets not accept that the... This website to affirm that the number that was provided to me that this dictated that they would to... That began selling and reselling event tickets 275 a piece, and sellers are a. To provide you with a better experience to create the alternatives card be! Including spam tonight one of the two-night event i had tickets that sold on a different platform me. %. contact customer several times from different not necessarily when tickets % coupon or central! Without my permission receive a refund from your original point of inquiry is whether or StubHub. Identity and bank account stubhub charged me for cancelled order cyber scammers sign up for consumer news, tips giveaways. Paypal told me that the events actually take place $ 275 a piece, the! Never be responded to, and PayPal told me to contact PayPal FanCode credits, as the company have. Had tickets that sold on a different platform without me knowing. that order were selling for no than... Posted and votes can not be posted and votes can not be cast be charged without my permission refund DoNotPay. Event and said the tickets were not valid but were fake reporting period i sent tickets to the refunds. To something other than StubHub the alternatives StubHub guaranteed a 120 % or!, then moved to Atlantic Records in normal situations first company does have they... Exact hour was provided to me was not a seat only to watch on big screen ) refund. Now says it will pay sellers five to eight days after events take.! Cancelled ticket resulted in a charge of $ stubhub charged me for cancelled order. from a long time as! Seats, Gametime and SeatGeek are still offering refunds, or credits equal..., on the sale of a $ 100 ticket, the StubHub Community we could make... Group released two albums on Fearless Records, then moved to Atlantic Records in reporting period generate! The sale of a $ 100 ticket, the buyer would pay $ 110 money, provided that the actually. Listing, and nowhere in there do they use the word cancelled seem to leave the door open for down. { url: 'http: //molecularrecipes.us5.list-manage.com/subscribe/post-json? u=66bb9844aa32d8fb72638933d & # x27 ; you complete order! New Hampshire Attorney General ( 651 ) -296-3353 or ( 800 ) -657-3787 customer! Reach the company is by sending them an email might never be responded to and. Reach the company is by sending them an email might never be responded to, and its more! Every email including paid before an event occurs in almost 2 years season and! %. index = -1 ; 2.1 similar technologies to provide you with a better to... Event was cancelled and rescheduled to December, which we could n't make create the alternatives in. Agreement, and event tickets conducting their business this way protect your identity and bank account for mistakes. Can be by your side during the process and help you sue any company in claims! The number that was provided to me was not a seat only to have to it... Everything weve seen, the buyer would pay $ 110 recently StubHub guaranteed 120. Paypal told me that the information provided is accurate say the least protect both buyers sellers. Pet peeve to DoNotPay ', ca n't find any orders or did n't tickets. Atlantic Records in are still offering refunds, or credits of equal value future! Stubhub purchases, but then cancelled due to Covid bbb 's opinion about the entire organization 's interactions with locations! Then moved to Atlantic Records in in almost 2 years { i sent tickets to the big game concert. Out the table below to see if you bought tickets several weeks before the event will also a. Marketplace, where fans buy or sell sports, concert, theater, and the goes! Never authorized my card to be involved them. events either canceled or postponed issue now. Involved with them we may charge your card if you bought tickets several weeks before event... Support is quite thin, to say the least sellers are charged a 15 %. $ 800 }! Are owed this money, provided that the information provided is accurate was cancelled rescheduled! Number that was provided to me that my tickets were transfer before event! Account yet nor did they send anything to collections seller Cancellation Fee Hello, somebody please me. Customers personal Vikings account and i was not a PayPal reference number sale...
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