How about the fact they ignore call to stop delivery as tanks are full and our usage is minimal. I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. Do they own the tank or is the tank yours? Mary - that depends. }
Desired outcome: Headquartered in Whippany, New Jersey, Suburban has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable energy and related . Got a bill in the mail today for $188.89 for "0 gallons delivered, minimum payment due upon receipt." I have been a customer for years. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. 12:33 21 Aug 22 "Very attentive and friendly team at Suburban Propane in Tallahassee. More lies. Well, it been 11 years and they have no record that they said that and my husband didnt get a contract with them they just drop off the tank when we were building our house. They come unannounced and state that there was an agrement signed that I agreed to have a scheduled delivery. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. Snapchat Class Action Settlement Of Snapchat Data Privacy Class Action Lawsuit. Click here to get notifications about new complaints of Suburban Propane. As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. However, I did not deposit it within the 60 day window you imposed. Installed a 250 gallon underground tank. This browser does not support PDFs. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. If you own your own tank is the gallon rate lower? I would definitely recommend Suburban Propane." I had a house built in 2004 and had an inground tank installed. The win of the class action lawsuit of Rosalie Hamilton, et al v. Suburban Propane Gas Corp. seems like a Pyrrhic victory to Dick Akin. Samsung Class Action Settlement of Samsung Plasma TV Line Issue Plasma Display Panel PDP Class Action Lawsuit. I need legal help. I called them about new tanks, due to the fact my tanks are eighteen years old, of course the manager was eager about that, saying they would take my tanks weigh them, and give me a free leak test. Lightner Creek Mobile Home Park owner faces lawsuit over rotting bridge. I found out later on when Suburban took over that this was not true. You might also like . At that time my hot water and heat were both propane. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. I havent actually filled my tank for probably 10 years, but paid the tank rental. two years suburban said my underground tank was unuseable because the gauge was leaking. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. What was the outcome of this class action lawsuite against Suburban Propane? Bank of America Credit Card eBill AutoPay Class Action Lawsuit Settlement. They filled it and billed me $800.00 for it. Suburban Propane has been ripping me off! At this point, I never want to deal with this disreputable company again. Can anyone tell me where this class action suit is at? Last year it was 1.89. . I am also charged a "minimum" delivery. You should check with your Attorney General's office - they should be able to direct you to the regulations. the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. treat their costumers this way. Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. California Business and Professions Code Rosenthal Fair Debt Collections Practices Act California Unfair Competition Law, New to ClassAction.org? Quite a mess! 141 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. Similar stories that I have read here. Save my name, email, and website in this browser for the next time I comment. I talked to one of the girls in the office the same day February 23, 2011, and asked her why am I being charged twenty six cents more a gallon then my neighbor across the street her reply was because you use less propane. When she passed I was determined not to pay that bill as we all felt we did not owe it. This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License 2023 Online Legal Media. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. A wide selection of tank and tankless RV water heaters including the only replacement for 6-gallon Atwood/Dometic water heaters still on the market. J&J Neutrogena Sunscreen Class Action Lawsuit Complaint Filed Over Alleged Presence Of Benzene. I am having the same dilemma right now with Suburban propane. Upon researching the Suburban Propane Company, I found a multitude of complaints, including price-gouging, inexplicable and unannounced rental fees, and exorbitant removal charges (or more appropriately, punishment fees) for customers who terminate service. I paid the bill under protest because I did not want it to hurt my credit. 2nd we do not have enough propane in the tank to go another month when the new company will be coming. The lawsuit will pay out about $20 to the class of 111,000 but the fees it fought will continue under a different name. Somewhat my fault for not reading contract thoroughly before signing. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. Hence, we terminated the account, with the understanding that we would be reimbursed for what was left in the tank. Must be a clerical error. This company needs to be investigated for their practices. Once I thought about this I rescinded. In addition, no store has ever decided to charge me a rental fee for walking into their business because the last time I shopped there, I had not spent enough money, in their opinion! Notify me of follow-up comments by email. $ 4.37 a gallon. This charge is assessed when a customer does not pay a bill within the agreed upon credit terms. Net income for the first quarter of . No other company will fill it for liability reasons. On 04/08/2022 Whitney filed a Contract - Other Contract lawsuit against Suburban Propane, L P. This case was filed in U.S. District Courts, California Eastern District Court. Than they come every other month to fill my tank, but when the summer comes they dont come much, because their prices are lower in the summer. Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, Bank Of America Mortgage Modification Class Action Lawsuit, Mediacom Communications Securities Fraud Class Action Lawsuit Complaint, MEPCO Finance & The Choice Manufacturing Vehicle Service Contract & Engine Additive Product Class Action Lawsuit Complaint, Mercedes-Benz Class Action Lawsuit Complaint Filed Over Allegedly Defective Balance Shift Gears In Mercedes M272 Engines & Idle Gears in Mercedes M273 Engines, C-PAP, BiPAP & Ventilator Recall Lawsuits, Personal Injury Lawsuit & Settlement News. Truth - is there no propane; no help; going out of business? I wasnt asking for discounts or anything unreasonable. I have been using Suburban Propane for about five years. They would then remove it from the ground at that point. Putting in the regulator so that I can use the propane at my house. Going on the 3rd week I called to see why it's not gone. Dingmans . Customer satisfaction since 1928. This charge is incurred by customers who request deliveries outside of normal business hours. Long story short they removed the lock and now lost another customer for life!!! The guy that quoted me 2.05 a gallon that was his price by just for walking in and filling up my BBQ propane tank. Why if Natural gas prices are down and Natural gas is supposedly so abundant have my prices gone up every month? For the first fill, I was changed @1.57/gallon. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. They still said we will try to get it next week but no guarantee because once again it's not an emergent situation that you are trying to make it out to becontinurd with another company will move their tank for me when they come to set upfor one it's not the responsibility of a company to move another company's product.yes I am sure they would but still! they emailed the wrong email account for contract. When I get gas for my car, I not only know the cost per gallon, which is both posted and easily calculated from the receipt, but I am certainly not charged for gas I do not get! They have also had bad unqualified mechanics doing the work. Not power. We are checking local neighborhood pages and many people in WNC are complaining about this same issue. Alleged Excessive and Undisclosed Propane Gas Prices. When I looked on my bill it was already included something they call a reg. They said it would be three weeks to put a regulator in, not happy but okmy fault. Now two weeks latter No Calls. I am on a fixed income and can not afford $1,400 for 200 gallons of propane. During my conversation with the Suburban representative, I was told it was irrelevant that I had only received 2.1 gallons of LPG and that I was still responsible for paying the $151.29 minimal fee. With more than 3,300 full-time employees, Suburban Propane maintains business operations in 41 states, providing . The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. I got propane from this company for many years. I have emailed corporate 5 times and the PR twice. Now I have to call them on Monday to find out why they didn't call back and when are they coming out. Suburban Propane must be stopped from victimizing consumers! not to use this company! Not paying the pickup charge. It would seem to me that if you had a problem with Suburban Propane Left 3 year old without heat in the winter. When I purchase an item in a store, again the cost per item is made available for my information, and I am not charged for items I do not bring to the cashier; however, the items I DO purchase become my property, and at no time has a store ever decided to charge me extra fees because I did not purchase some random minimal amount, nor has any store ever threatened to come repossess the item(s) for which I already paid! I get my refund of $198. I must order gas once a year or pay a minimum delivery amount altho with covid I did not have a delivery in 2021. Peloton Sales Tax Class Action Lawsuit Complaint Filed In New York. My gas usage has dropped to about 10 gallons a year or less. I have been told that other companies in my area were able to give Suburban a tank if I purchase it and leave my current tank in place. Just being told that we are on the schedule. I bought a house in 2019 with a leased underground propane tank. Plaid Class Action Settlement Of Plaid Data Privacy Class Action Lawsuit. They insisted that I owed them this money. Not getting deliveries. If anyone has any advise what I should do please let me know.. The lawsuit relays that according to the U.S. Energy Information Administration, the average annualpropane gas consumptionfor households in the western U.S. was 27 million BTU in 2015. Seriously if I could give them zero stars I would. for my A federal court in Houston, Texas, recently dismissed a personal injury suit against grill manufacturer Weber-Stephens Products. , Share Your Class Action Comments Below. All Rights Reserved. Disclaimer I would like to have the name and number of the supervisor for the refund department. Grown to hate them after reading I am not the only one. I questioned having the tank removed and getting a smaller tank but it would cost me hundreds of dollars. We stopped the initial delivery with a phone call but they came out a week later anyways and delivered 0 gallons and charged us $161 minimal delivery fee!!!! I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. They have no contract with me, originally they told us when we moved in that we only had to use them for five years and than we can own the tank. Their answer was we don't know and get another company if you want. VINELAND What made an East Vineland house blow up in spectacular fashion on Dec. 15, 2021 is answered . A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. The following is a letter I wrote (per their procedure) to contest a Suburban Propane Minimum Bill I received. So we thought that it would okay because we only had to use them for 5 years, now we are stuck, they will not sell us the tank so that got us. If we want to remove the tank we have to pay someone to dig out and for them to come to get it. years with no tank rental now trying to charge for rental of tank do I have to pay it, Creative Commons Attribution-NoDerivs 3.0 Unported License. I can honestly say i have never seen a company so poorly ran in all my life!!!. Re: Bill Dispute This as I am sure is a very serious matter in having all these tanks on my grounds. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. I promise you I never got it. The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. Six Flags Great America Class Action Settlement of Six Flags Great America Theme Park Biometric BIPA Finger Scan Class Action Lawsuit. According to the case, the plaintiff was billed in June 2020 for roughly 24,225 cubic feet, equivalent to 61 million British thermal units (BTU), of propane gas that was purportedly consumed over a period of two months. & quot ; Very attentive and friendly team at Suburban propane reviews appeared... Or pay a minimum delivery amount altho with covid I did not want to. Without heat in the tank rental the propane at my house is at of! 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